Thought you might enjoy this! Turn up your speakers and play!
http://www.chunk.co.uk/snowball/
Yes, Im bored... just want to go home and start the Christmas celebrations!!!! Also waiting for a fax before I can update a case, but it's still not arrived. SIGH!!!
Love,
Friday, December 23, 2005
Thursday, December 22, 2005
Also randomly...
Aparently if I was a reindeer I would be:
| You Are Vixen |
 Why You're Naughty: That fur pulling spat you got into with Dancer over Santa. Why You're Nice: Because even when you're nice, you're still delightfully naughty! |
Which of Santa's Reindeer Are You?
Just thought I'd share that with you;)
I am crap at thinking of decent headings for blog posts...
Dear all,
Thought I would delight you with a blog post before Christmas. My system at work is down and so is my server, which means I have no access to my cases, so I have some time to spare:).
First of all I want to wish everyone
Merry Christmas and a Very Happy and Healthy 2006!!!
I am well. Work is going better and better. I am starting to feel like I know things now. The prospect of being the Dutch desk on my own from January 4th is still daunting, but I should be able to manage ok. Customers can be a pain in the backside, but overall they seem to respond well if you call them as soon as you receive their complaint (within 24 hours). If you then let them talk and explain themselves they tend to calm down. Quite a lot of the time people that complain just have no reason to (they are months or even years out of warranty most of the time, but still want us to do repairs free of charge etc), but if you are willing to listen they at least feel that their complaint is being acknowledged. Giving customers good news is of course the best feeling. Generally my advice when complaining is: nag on and you will get something;)! The people in my team are the best complainers when it comes to their own problems.
Life generally, when I have time to enjoy it, is also great. Derek's holidays have started, so he has some more time for me:). It was damn hard getting out of bed this morning with a sleeping beauty next to me that I just wanted to cuddle up to! I am really looking forward to tonight, when we are meeting some friends for the traditional Christmas get-together, and I am also very much looking forward to Christmas at Derek's. It is so weird to think that last Christmas is already a year ago. At the same time I am so used to having Derek around, when this time last year he'd only just come home from Denmark! I have got everyone a present, thankfully no Christmas eve rush for me. Luckily I have the Monday and Tuesday after Christmas off (as I work UK hours I have all bankholidays off:)): I really need those extra days to relax, stay in bed with Derek till the afternoon, have Derek-sandwiches (not with Derek on it;), but made by him and for those of you who haven't sampled them: they are the best sandwiches in the WORLD) with left-over turkey for lunch, go for a nice walk, watch silly Christmas TV and all those things that are so great around this time of year (which definitely does not include going shopping on boxing day (such a ridiculous concept, considering that Brits spend a FORTUNE over Christmas!).
On Saturday I went to Edinburgh to do some Christmas shopping (not because it's better, just because I wanted to meet up with my friend Barbara). I was slightly hung over from the night before, so it was not too much fun in the crowds, but I managed to do the necessary shopping. I even went into Harvey Nichols, hehe;). For anyone expecting a present from me from there: NO CHANCE. The cheapest thing that I might buy for someone I could find was a diamante (yes, that means FAKE) brooch that cost £80!!! Not quite within my budget...:'( Edinburgh is so stylish around Christmas. In Glasgow everything blinks, coloured lights everywhere, tackiness all round and that is great. In Edinburgh on the other hand they only have tiny white lights that don't blink and everything looks so pretty. It always amazes me how different these two cities are, when they are only 50 miles apart! Edinburgh is great to stroll through every couple of months, but Glasgow is home in all its tacky splendour.
Back to work now (or pretending to anyway as all systems are still very much down).
I hope you are all, or will all, be enjoying the holidays! Drink one on me.
Lots of love,
Thought I would delight you with a blog post before Christmas. My system at work is down and so is my server, which means I have no access to my cases, so I have some time to spare:).
First of all I want to wish everyone
Merry Christmas and a Very Happy and Healthy 2006!!!
I am well. Work is going better and better. I am starting to feel like I know things now. The prospect of being the Dutch desk on my own from January 4th is still daunting, but I should be able to manage ok. Customers can be a pain in the backside, but overall they seem to respond well if you call them as soon as you receive their complaint (within 24 hours). If you then let them talk and explain themselves they tend to calm down. Quite a lot of the time people that complain just have no reason to (they are months or even years out of warranty most of the time, but still want us to do repairs free of charge etc), but if you are willing to listen they at least feel that their complaint is being acknowledged. Giving customers good news is of course the best feeling. Generally my advice when complaining is: nag on and you will get something;)! The people in my team are the best complainers when it comes to their own problems.
Life generally, when I have time to enjoy it, is also great. Derek's holidays have started, so he has some more time for me:). It was damn hard getting out of bed this morning with a sleeping beauty next to me that I just wanted to cuddle up to! I am really looking forward to tonight, when we are meeting some friends for the traditional Christmas get-together, and I am also very much looking forward to Christmas at Derek's. It is so weird to think that last Christmas is already a year ago. At the same time I am so used to having Derek around, when this time last year he'd only just come home from Denmark! I have got everyone a present, thankfully no Christmas eve rush for me. Luckily I have the Monday and Tuesday after Christmas off (as I work UK hours I have all bankholidays off:)): I really need those extra days to relax, stay in bed with Derek till the afternoon, have Derek-sandwiches (not with Derek on it;), but made by him and for those of you who haven't sampled them: they are the best sandwiches in the WORLD) with left-over turkey for lunch, go for a nice walk, watch silly Christmas TV and all those things that are so great around this time of year (which definitely does not include going shopping on boxing day (such a ridiculous concept, considering that Brits spend a FORTUNE over Christmas!).
On Saturday I went to Edinburgh to do some Christmas shopping (not because it's better, just because I wanted to meet up with my friend Barbara). I was slightly hung over from the night before, so it was not too much fun in the crowds, but I managed to do the necessary shopping. I even went into Harvey Nichols, hehe;). For anyone expecting a present from me from there: NO CHANCE. The cheapest thing that I might buy for someone I could find was a diamante (yes, that means FAKE) brooch that cost £80!!! Not quite within my budget...:'( Edinburgh is so stylish around Christmas. In Glasgow everything blinks, coloured lights everywhere, tackiness all round and that is great. In Edinburgh on the other hand they only have tiny white lights that don't blink and everything looks so pretty. It always amazes me how different these two cities are, when they are only 50 miles apart! Edinburgh is great to stroll through every couple of months, but Glasgow is home in all its tacky splendour.
Back to work now (or pretending to anyway as all systems are still very much down).
I hope you are all, or will all, be enjoying the holidays! Drink one on me.
Lots of love,
Friday, December 02, 2005
Weird?
| You Are 70% Weird |
 You're so weird, you think you're *totally* normal. Right? But you wig out even the biggest of circus freaks! |
Drink & fun
Dear all,
The dinner last night was lovely. Derek's dad really is a great cook. The families got on well too. Drink was flowing very freely and everyone got fairly drunk (apart from my mum who, sensibly, only had one glass of wine). It was fun! The taxi ride home was interresting;).
In other news: if I was American I would be
Your Political Profile
Overall: 0% Conservative, 100% Liberal
Social Issues: 0% Conservative, 100% Liberal
Personal Responsibility: 0% Conservative, 100% Liberal
Fiscal Issues: 0% Conservative, 100% Liberal
Ethics: 0% Conservative, 100% Liberal
Defense and Crime: 0% Conservative, 100% Liberal
Check out www.blogthings.com for lots of fun tests. I discovered it through my friend Gerard's blog (see http://spaces.msn.com/members/bhoygary). It's fun, especially when you're bored at work!
Hope you're all well!
Love,
The dinner last night was lovely. Derek's dad really is a great cook. The families got on well too. Drink was flowing very freely and everyone got fairly drunk (apart from my mum who, sensibly, only had one glass of wine). It was fun! The taxi ride home was interresting;).
In other news: if I was American I would be
Your Political Profile
Overall: 0% Conservative, 100% Liberal
Social Issues: 0% Conservative, 100% Liberal
Personal Responsibility: 0% Conservative, 100% Liberal
Fiscal Issues: 0% Conservative, 100% Liberal
Ethics: 0% Conservative, 100% Liberal
Defense and Crime: 0% Conservative, 100% Liberal
Check out www.blogthings.com for lots of fun tests. I discovered it through my friend Gerard's blog (see http://spaces.msn.com/members/bhoygary). It's fun, especially when you're bored at work!
Hope you're all well!
Love,
Monday, November 28, 2005
Graduation & real life is hard...;)
Dear all,
I graduated!!!!! Yesterday I graduated from the University of Glasgow with an MPhil in Scottish Literature. From now on you will therefore have to refer to me as Mariken Schipper MA MPhil;). Only joking of course. I had a nice day with my family, my mum, dad and Jan are over, and Derek. I will miss being a student so very much though...
Life as a full-time employee is really not as easy as I thought. I mean I am very very very happy an grateful to have a reasonably well-paid job, in a lovely team of people, don't get me wrong, and I am very very happy with the pay I receive each week too, but it is hard to get up at 6.55am each morning (yes, that's BEFORE 7am). If, like me, you have been a student for the past 5 years, used to doing things in your own time and used to getting up whenever you felt like it, it is really quite tiring. I now understand why people don't feel like cooking when they get home, and why people are tired by the weekend.
Tonight me, my parents, and my brother will travel to Cumbernauld to have dinner at Derek's house. His dad is cooking venison for us. My mum has met the family before, but my dad and brother haven't. Quite exciting and scary really, but I'm sure we'll have a good time!
Back soon!
Lots of love,
Mariken
xxx xxx xxx
I graduated!!!!! Yesterday I graduated from the University of Glasgow with an MPhil in Scottish Literature. From now on you will therefore have to refer to me as Mariken Schipper MA MPhil;). Only joking of course. I had a nice day with my family, my mum, dad and Jan are over, and Derek. I will miss being a student so very much though...
Life as a full-time employee is really not as easy as I thought. I mean I am very very very happy an grateful to have a reasonably well-paid job, in a lovely team of people, don't get me wrong, and I am very very happy with the pay I receive each week too, but it is hard to get up at 6.55am each morning (yes, that's BEFORE 7am). If, like me, you have been a student for the past 5 years, used to doing things in your own time and used to getting up whenever you felt like it, it is really quite tiring. I now understand why people don't feel like cooking when they get home, and why people are tired by the weekend.
Tonight me, my parents, and my brother will travel to Cumbernauld to have dinner at Derek's house. His dad is cooking venison for us. My mum has met the family before, but my dad and brother haven't. Quite exciting and scary really, but I'm sure we'll have a good time!
Back soon!
Lots of love,
Mariken
xxx xxx xxx
Monday, November 07, 2005
REAL JOB!!!!
Dear all,
I am very very very happy to announce that I have a JOB!!!! With Lenovo (the Chinese company that took over IBM's PC business) in Greenock.
It is a Customer Relations job (and in Dutch as well as English), but with a difference. 'We' receive the cases that are too complicated for the help-desk to deal with, as well as complaints from large companies (or executives that have written to the big boss). The job involves a lot of networking within the company. I won't be on a phone all the time, as I would receive e-mails with all the cases that require solving and I can then go solve them in my own time. They usually take from 20 days to solve, envolving different departments etc.
It seems like an exciting job that will give me a lot of experience dealing with big executives and things like that. I am quite amazed I got it, as a requirement was that the candidate have a 'proven track record' in 'excellent' customer service, and I knew that there were two more candidates with experience. The recruitment lady said that this manager was apparently very picky and that he was very positive about my interview, saying that I have excellent communication skills (yes, I like talking;)) and that I am very intelligent.
Proud of myself:)!!!!
Love you all!!!
Mariken
I am very very very happy to announce that I have a JOB!!!! With Lenovo (the Chinese company that took over IBM's PC business) in Greenock.
It is a Customer Relations job (and in Dutch as well as English), but with a difference. 'We' receive the cases that are too complicated for the help-desk to deal with, as well as complaints from large companies (or executives that have written to the big boss). The job involves a lot of networking within the company. I won't be on a phone all the time, as I would receive e-mails with all the cases that require solving and I can then go solve them in my own time. They usually take from 20 days to solve, envolving different departments etc.
It seems like an exciting job that will give me a lot of experience dealing with big executives and things like that. I am quite amazed I got it, as a requirement was that the candidate have a 'proven track record' in 'excellent' customer service, and I knew that there were two more candidates with experience. The recruitment lady said that this manager was apparently very picky and that he was very positive about my interview, saying that I have excellent communication skills (yes, I like talking;)) and that I am very intelligent.
Proud of myself:)!!!!
Love you all!!!
Mariken
Thursday, November 03, 2005
Interviews
Dear all,
I had an interview at a company called Indigo Lighthouse (see http://www.indigolighthouse.com which strangely does not say anything about contact lenses! and no, I'm not making it up;)) today, in my lunch hour. I think it went well:). They 'do in' contact lenses. They outsource (is that a word??) for companies in The Netherlands such as Pearle and EyeWish, as ll as many companies in Britain, and the rest of Europe (YES Britain IS part of Europe;)). I liked the sound of the role, a combination of dealing with customers and branches in The Netherlands, and communicating by e-mail, post, and phone. They are a young company that is growing fast and therefore there is much room for progression. The atmosphere seemed really nice and the office is much more cheerful than the one I am in now. Hope they liked me too:)!
Tomorrow I will leave work at 1pm (after saving up 3 hours by working an extra hour on Tuesday, Wednesday and Thursday) to travel to Greenock. There I have an interview at IBM, with both Addecco and Manpower. The one is for a temporary customer service role, the other for a permanent business-to-business role. I would definitely prefer the second one, but we'll see how we go. If, theoretically, I get offered both an IBM role and the Indigo Lighthouse role I will go for the second one, not least because it is snap bang in the middle of Glasgow's city centre. It pay slightly less, but the pro's (less travel, smaller company) are larger.
Will let you know how I get on!
Love to you all,
Mariken
I had an interview at a company called Indigo Lighthouse (see http://www.indigolighthouse.com which strangely does not say anything about contact lenses! and no, I'm not making it up;)) today, in my lunch hour. I think it went well:). They 'do in' contact lenses. They outsource (is that a word??) for companies in The Netherlands such as Pearle and EyeWish, as ll as many companies in Britain, and the rest of Europe (YES Britain IS part of Europe;)). I liked the sound of the role, a combination of dealing with customers and branches in The Netherlands, and communicating by e-mail, post, and phone. They are a young company that is growing fast and therefore there is much room for progression. The atmosphere seemed really nice and the office is much more cheerful than the one I am in now. Hope they liked me too:)!
Tomorrow I will leave work at 1pm (after saving up 3 hours by working an extra hour on Tuesday, Wednesday and Thursday) to travel to Greenock. There I have an interview at IBM, with both Addecco and Manpower. The one is for a temporary customer service role, the other for a permanent business-to-business role. I would definitely prefer the second one, but we'll see how we go. If, theoretically, I get offered both an IBM role and the Indigo Lighthouse role I will go for the second one, not least because it is snap bang in the middle of Glasgow's city centre. It pay slightly less, but the pro's (less travel, smaller company) are larger.
Will let you know how I get on!
Love to you all,
Mariken
Tuesday, November 01, 2005
Good and bad news
Dear all,
I never told you, but my grandfather was in hospital with a broken hip and arm. It didn't look good for a bit, because of some complications, but he is back home now, thankfully. Hope he will be mobile again...
Good news on the job-front too! I HAVE AN INTERVIEW WITH IBM in GREENOCK on FRIDAY!!!!! Also a phone interview for a different position with IBM tomorrow morning at 8am. Also heard from a recruitment agency looking for someone for a Dutch customer services position in the city centre of Glasgow. YEAH!!
Unfortunately I will not even be considered for my dream job, the post of International Student Advisor at Strathclyde university. That's a shame!!!
Job is still boring. Especially as I'll be back doing the most boring stuff (when I was doing something slightly more exciting for the past week), because of some sort of re-organisation... SIGH!!!
But hopefully I won't be doing it for much longer;)!!!
Love you all!
Mariken
I never told you, but my grandfather was in hospital with a broken hip and arm. It didn't look good for a bit, because of some complications, but he is back home now, thankfully. Hope he will be mobile again...
Good news on the job-front too! I HAVE AN INTERVIEW WITH IBM in GREENOCK on FRIDAY!!!!! Also a phone interview for a different position with IBM tomorrow morning at 8am. Also heard from a recruitment agency looking for someone for a Dutch customer services position in the city centre of Glasgow. YEAH!!
Unfortunately I will not even be considered for my dream job, the post of International Student Advisor at Strathclyde university. That's a shame!!!
Job is still boring. Especially as I'll be back doing the most boring stuff (when I was doing something slightly more exciting for the past week), because of some sort of re-organisation... SIGH!!!
But hopefully I won't be doing it for much longer;)!!!
Love you all!
Mariken
Monday, October 24, 2005
Job (crap though)
Dear all,
No word from me in a while. I am temping at Abbey national and still applying for millions of jobs, hence the silence... Job is very boring, but it will keep me going for now. Trying to remain positive, but it's bloody hard.
Hope you're all well! Autumn has definitely arrived here: rain rain rain cold cold. Even go wet feet: blegh!
On the positive side: I had the most lovely weekend with Derek. We went on a road trip to St Andrews on Saturday which was really nice. He is just so so so so lovely:). Sorry, getting a bit carried away there...;)!
Back again soon. Hopefully with news of a nice job;)!
Love,
Mariken
No word from me in a while. I am temping at Abbey national and still applying for millions of jobs, hence the silence... Job is very boring, but it will keep me going for now. Trying to remain positive, but it's bloody hard.
Hope you're all well! Autumn has definitely arrived here: rain rain rain cold cold. Even go wet feet: blegh!
On the positive side: I had the most lovely weekend with Derek. We went on a road trip to St Andrews on Saturday which was really nice. He is just so so so so lovely:). Sorry, getting a bit carried away there...;)!
Back again soon. Hopefully with news of a nice job;)!
Love,
Mariken
Wednesday, October 05, 2005
HAPPY BIRTHDAY TO ME!!!
Dear all,
Yes, I am sad and to get more birthday wishes I put on my blog that it is my birthday. Hehe. Clear lack of cards through the post this year, so thought I'd drop a hint;)!
Party is soon, I promiss. Job first!
Love u all!
Big big big cuddles,
Yes, I am sad and to get more birthday wishes I put on my blog that it is my birthday. Hehe. Clear lack of cards through the post this year, so thought I'd drop a hint;)!
Party is soon, I promiss. Job first!
Love u all!
Big big big cuddles,
Wednesday, September 28, 2005
THE END
I have printed out my dissertation. It's called
The Past is the Future: History and Contemporary Issues in Naomi Mitchison's Historical Fiction
Great...
That's it. Over. Done.
If anyone wants to read it (!!!) do e-mail me and I'll send you an e-mail copy;)!
Love,
Thursday, September 22, 2005
The End in Sight...:'(
Dear all,
I just handed in my dissertation for a last inspection by my supervisor. Great, you might say. And of course it is. I does give me a great sense of achievement to be able to hand over another "book" written by myself:). On the other hand though ... when I was walking down the stairs and out the door I suddenly just felt so so sad! This is my last week as a student! Probably for ever! I am going to miss being a student so so much. The fun times, the great books I discovered, just being part of a special part of society really.
I do look forward to finding a job I'll enjoy, and to having some money to spend. My first job will probably not be all that enjoyable though, or bring in that much money! But hey, let's stay positive! It is exciting to start a new chapter, and a few days ago I was even positive about moving to Cambridge. I know it's going to be hardm especially as I don't like not knowing what is ahead, but it will also be new, exciting, and fun:)!
In other news: I went to the doctor yesterday and got treated for a minor problem I had (I will spare you the details!). I need to heal now, which means I can't have sex for the next 3-4 WEEKS!!! Poor me... Anyway... You didn't really need to know this! I do apologise. I'm Dutch so I can't help but be frank about these things;)!
Going to go and search for some more jobs the now. Wish me luck!
Love,
I just handed in my dissertation for a last inspection by my supervisor. Great, you might say. And of course it is. I does give me a great sense of achievement to be able to hand over another "book" written by myself:). On the other hand though ... when I was walking down the stairs and out the door I suddenly just felt so so sad! This is my last week as a student! Probably for ever! I am going to miss being a student so so much. The fun times, the great books I discovered, just being part of a special part of society really.
I do look forward to finding a job I'll enjoy, and to having some money to spend. My first job will probably not be all that enjoyable though, or bring in that much money! But hey, let's stay positive! It is exciting to start a new chapter, and a few days ago I was even positive about moving to Cambridge. I know it's going to be hardm especially as I don't like not knowing what is ahead, but it will also be new, exciting, and fun:)!
In other news: I went to the doctor yesterday and got treated for a minor problem I had (I will spare you the details!). I need to heal now, which means I can't have sex for the next 3-4 WEEKS!!! Poor me... Anyway... You didn't really need to know this! I do apologise. I'm Dutch so I can't help but be frank about these things;)!
Going to go and search for some more jobs the now. Wish me luck!
Love,
Tuesday, September 20, 2005
Photo's and jobs
Dear all,
Attempt number two at writing this post... SIGH.
Do check out the gorgeous photo's Derek took on our wee holiday up in the North-West. Aren't they just glorious?
http://www.protactin.co.uk/photos/lochaline
In other news: I have another interview!!!! It's with IBM in Greenock. I know I have the IT-skills of a grandmother, but I will receive full training. Also I will solve more organisational problems and let the engineers to the technical part;). To give you some idea of what the job will be like, here are the questions they sent me, and my answers:
"Customer Relation questions
Can you give me 3 real life examples of where you have had to solve a customer issue by either your own resolution or by interfacing with another organisation to close the issue?
1. In my role as a board member on a Student Accommodation Committee I solved students' problems on a regular basis. For instance when I found that the dryers in our building weren't working. People had made several complaints, but nothing was being done. I went to the reception in my official capacity and talked to the manager. Because I complained on behalf of many people their voice was heard and the dryers were replaced the following morning.
2. In the same role I helped organise many large events for several hundred students. On one occasion something had gone wrong with the ticketing, which meant that people who had paid did not have a ticket. At the venue the staff, understandably, refused to let people in that I knew had paid for their ticket. I talked to the manager, explaining the situation and acknowledging responsibility for the mistake. After some consideration the people were let in.
3. In my time on several staff-student committees I have resolved many issues between the university and the students. For instance problems with examinations. If more than one student complained about a certain question on an exam I would bring this up at the staff-student meeting. By explaining objectively how a certain question was not clearly stated, or was not covered by the material studied, I managed on several occasions to get the grading changed in the students' favour.
Can you also advise how you would tackle the following situations:
RolePlay 1:
Mr X is going on a business trip at the weekend and you promised to have his laptop repaired and returned to him by Friday . The Repair Centre calls you on Thursday to advise that they are short staffed and they cannot return Mr X's laptop until next Monday . Mr X leaves on Saturday for a business trip and needs his laptop. He is very irate and needs a solution. How would you handle this situation?
First of all it is very important to acknowledge Mr X's complaint, and to take responsibility for its resolution. He has a good reason to be upset, and it is important that he feels you understand his situation. The first thing to do is therefore to apologise on behalf of IBM. I would go on to explain the situation calmly to him, and would then ask him if he would accept a different laptop on loan, until his own laptop has been repaired. To alleviate the situation I would also try and arrange for his data to be transferred from his laptop to the one he will receive on loan.
RolePlay 2:
On 1st April Ms Y based in France ordered 1 server and 100 laptops for a customer installation. The order was due to be delivered on 1st May and the installation was due to start on 7th May. It is now 15th May and the following issues have been encountered:
1. 1 server arrived but does not boot up
2. Only 85 laptops have arrived
3. 5 of the laptops have UK power cords
4. There is a 10% functional fallout rate on the laptops
5. 2 of the laptop boxes had water damage
6. The customer wants to cancel their order. This is a new customer and they are not too impressed.
As with RolePlay 1, it is very important to acknowledge Ms Y's complaint, and to take responsibility for its resolution. She has every reason to want to cancel her order. I would first of all apologise on behalf of IBM. Because she is a new customer it is all the more important for her to have a positive image of IBM, so that the company can retain her.
I would do everything in my power to try and resolve the situation as quickly as possible, ensuring thereby that she does not cancel her order. I would explain that I will try to have as much of the installation as possible up and running within the coming days, explaining that I would send out an engineer to take care of this. He would replace the power cords, and boot up the server so that the customer would be able to use about 78 of the laptops. I would also ensure 25 more laptops are delivered asap. If IBM's customer relation rules allow for it I would offer Ms Y a discount, or something similar to entice her into agreeing on my resolution.
If she is still unwilling to take this offer I would liaise with my manager to try and come to an even better solution. If she still says no after I've tried everything in my power I would organise for the faulty installation to be picked up and I would cancel her order. This would however definitely be the last resort. "
It really sounds like a challenging job that does not get boring, which is good. Moreover it will teach me some marketing and retention skills that might come in handy when (or if?) I apply again to Explore Learning in about a year's time. Because I really still want that job!
yesterday I had another interview at a recruitment company as well, which was slightly disastrous. The lady had called me the week before and had asked me whether I spoke German, as well as Dutch. I told her the situation, namely that I understand German really well and have an A-level in it, but that I cannot speak it very well, but for the right job would be very willing to put in some effort. I then met her yesterday, and she asked me about it again. I gave the same answer. But she insisted that she had told me to work on it before the interview, yes in 5 days or less, and said they were going to test me there and then. I told here I did not know about this, so we arranged the interview for Friday. But when I got home I found this all a bit too ridiculous, especially when I thought about the fact that it was DEBT COLLECTION... Not really the job for me. By the time I got home IBM had called me as well, so I called her back to tell her I was not interested. She then asked if I would be ok with traveling to Greenock! Yes, for the same job! I felt great being able to tell her that I already have an interview with them, through a different recruiter! Yeah, point scored for me:)!
So I will now write my cover letters (one in Dutch and one in English) to IBM, and I hope to have that interview very very soon! Back here soon to tell you how it went!
Love,
Attempt number two at writing this post... SIGH.
Do check out the gorgeous photo's Derek took on our wee holiday up in the North-West. Aren't they just glorious?
http://www.protactin.co.uk/photos/lochaline
In other news: I have another interview!!!! It's with IBM in Greenock. I know I have the IT-skills of a grandmother, but I will receive full training. Also I will solve more organisational problems and let the engineers to the technical part;). To give you some idea of what the job will be like, here are the questions they sent me, and my answers:
"Customer Relation questions
Can you give me 3 real life examples of where you have had to solve a customer issue by either your own resolution or by interfacing with another organisation to close the issue?
1. In my role as a board member on a Student Accommodation Committee I solved students' problems on a regular basis. For instance when I found that the dryers in our building weren't working. People had made several complaints, but nothing was being done. I went to the reception in my official capacity and talked to the manager. Because I complained on behalf of many people their voice was heard and the dryers were replaced the following morning.
2. In the same role I helped organise many large events for several hundred students. On one occasion something had gone wrong with the ticketing, which meant that people who had paid did not have a ticket. At the venue the staff, understandably, refused to let people in that I knew had paid for their ticket. I talked to the manager, explaining the situation and acknowledging responsibility for the mistake. After some consideration the people were let in.
3. In my time on several staff-student committees I have resolved many issues between the university and the students. For instance problems with examinations. If more than one student complained about a certain question on an exam I would bring this up at the staff-student meeting. By explaining objectively how a certain question was not clearly stated, or was not covered by the material studied, I managed on several occasions to get the grading changed in the students' favour.
Can you also advise how you would tackle the following situations:
RolePlay 1:
Mr X is going on a business trip at the weekend and you promised to have his laptop repaired and returned to him by Friday . The Repair Centre calls you on Thursday to advise that they are short staffed and they cannot return Mr X's laptop until next Monday . Mr X leaves on Saturday for a business trip and needs his laptop. He is very irate and needs a solution. How would you handle this situation?
First of all it is very important to acknowledge Mr X's complaint, and to take responsibility for its resolution. He has a good reason to be upset, and it is important that he feels you understand his situation. The first thing to do is therefore to apologise on behalf of IBM. I would go on to explain the situation calmly to him, and would then ask him if he would accept a different laptop on loan, until his own laptop has been repaired. To alleviate the situation I would also try and arrange for his data to be transferred from his laptop to the one he will receive on loan.
RolePlay 2:
On 1st April Ms Y based in France ordered 1 server and 100 laptops for a customer installation. The order was due to be delivered on 1st May and the installation was due to start on 7th May. It is now 15th May and the following issues have been encountered:
1. 1 server arrived but does not boot up
2. Only 85 laptops have arrived
3. 5 of the laptops have UK power cords
4. There is a 10% functional fallout rate on the laptops
5. 2 of the laptop boxes had water damage
6. The customer wants to cancel their order. This is a new customer and they are not too impressed.
As with RolePlay 1, it is very important to acknowledge Ms Y's complaint, and to take responsibility for its resolution. She has every reason to want to cancel her order. I would first of all apologise on behalf of IBM. Because she is a new customer it is all the more important for her to have a positive image of IBM, so that the company can retain her.
I would do everything in my power to try and resolve the situation as quickly as possible, ensuring thereby that she does not cancel her order. I would explain that I will try to have as much of the installation as possible up and running within the coming days, explaining that I would send out an engineer to take care of this. He would replace the power cords, and boot up the server so that the customer would be able to use about 78 of the laptops. I would also ensure 25 more laptops are delivered asap. If IBM's customer relation rules allow for it I would offer Ms Y a discount, or something similar to entice her into agreeing on my resolution.
If she is still unwilling to take this offer I would liaise with my manager to try and come to an even better solution. If she still says no after I've tried everything in my power I would organise for the faulty installation to be picked up and I would cancel her order. This would however definitely be the last resort. "
It really sounds like a challenging job that does not get boring, which is good. Moreover it will teach me some marketing and retention skills that might come in handy when (or if?) I apply again to Explore Learning in about a year's time. Because I really still want that job!
yesterday I had another interview at a recruitment company as well, which was slightly disastrous. The lady had called me the week before and had asked me whether I spoke German, as well as Dutch. I told her the situation, namely that I understand German really well and have an A-level in it, but that I cannot speak it very well, but for the right job would be very willing to put in some effort. I then met her yesterday, and she asked me about it again. I gave the same answer. But she insisted that she had told me to work on it before the interview, yes in 5 days or less, and said they were going to test me there and then. I told here I did not know about this, so we arranged the interview for Friday. But when I got home I found this all a bit too ridiculous, especially when I thought about the fact that it was DEBT COLLECTION... Not really the job for me. By the time I got home IBM had called me as well, so I called her back to tell her I was not interested. She then asked if I would be ok with traveling to Greenock! Yes, for the same job! I felt great being able to tell her that I already have an interview with them, through a different recruiter! Yeah, point scored for me:)!
So I will now write my cover letters (one in Dutch and one in English) to IBM, and I hope to have that interview very very soon! Back here soon to tell you how it went!
Love,
Friday, September 16, 2005
NO JOB (CRAP CRAP CRAP!!!!!!!)
Dear all,
This is the e-mail I received today... So nice that they cannot even be bothered to tell me to my face! Sorry, bit upset. Just really really loved the place and thought it would be the ideal job for me. I would have moved down south, if necessary immediately, for it! I felt the interview went really well, especially as Laura stressed that they are not expecting marketing experience, as they specifically recruit graduates... Anyway. At least they liked me!
Regret Unsuccessful After
Interview
Dear
Mariken,
Thank you for attending your recent interview for the post of Assistant Director.
Unfortunately, after full and careful consideration, I regret to advise you that on this occasion we will not be furthering your application.
However, I would like to thank you for your interest in Explore Learning.
I would like to add that Laura did provide a lot of very positive feedback. She said you were a lovely person, who clearly demonstrated her enthusiasm and passion; but unfortunately we need someone who will be stronger in the marketing/sales side of the role, which Laura felt wasn't your strength.I do hope that this will not be too much of a disappointment, and would like to take this opportunity to wish you every success in your search for suitable employment.
Yours sincerely,
Kate Richardson
Yes, I'm lovely, enthusiastic and passionate! Great.
I have another appointment with a recruitment company on Monday and I still hope to hear from Stirling university.
Derek has taken the sponsorship offered to him by ARM,whichc means he will move to Cambridge in about 6 months... AAAHHHH:'(! I am sad about that. It is a great opportunity for him though, and I would not want him not to take it just because I am so attached to Glasgow. I know that he is the best thing that's even happened to me (cheesy I know), and that I want to be with him. The plan is that I will move down too in about a year. I guess we can always go back after he finishes, if that is what we both want.
Dissertation is nearly done, so then I can fully focus on finding that job! Great... I have jobs coming out my ears by now!
I hope you're all well:).
Love,
Monday, September 12, 2005
Less stress, but complaining all the same...
Dear all,
Thankfully I'm a bit less stressed. My dissertation is going quite well, and I might, if I'm lucky, even finish it early:)! Also still applying for what seems like THOUSANDS of jobs. From customer services to receptionists, to coordinators, to whatever. Endless. Got call from customer services recruiter in Edinburgh today, but she seemed to think that a 3 week delay (because I'm still studying) was too long... Sigh! Surely three weeks is very short?? Also got an e-mail from one is Glasgow asking whether I had knowledge of computer hardware and software (!!). Didn't say anything about that in the job description (as I obviously would not have applied if that was the case!). E-mailed back that I only have a basic IT-certificate (and even that is stretching it as most of you will know;)).
Explore Learning got back to me: they are willing to pay up to £100 in travel expenses, and if I go to, if my interview goes well, a later Assessment day (they have one every month), then I can book a plane early and that might then cover most of the cost.
Derek's interview in Cambridge (I won't tell you too much, as he will want to tell you himself!) went really well it seems. The company said that if he gets through he would (only) study in Livingston for 6 months, and then move down, while going back up for some 2 week study periods. I really want to be happy for him if he does get through, but secretly (or not that secretly) I still hope he will stay in Scotland...
I had a look at the Explore website, and quite a few of their centres are in commuting distance of Cambridge, so that would not be too bad. Only thing is that I really don't want to move down south! It's just so bloody difficult ... dammit:(! I just wish I knew where I stood...
Anyway. Still really more stressed than I thought then... I should not complain! This is an exciting time;)! Wish I could enjoy it as Derek does.
Hope you're all happy, healthy and RELAXED!
Love,
Thankfully I'm a bit less stressed. My dissertation is going quite well, and I might, if I'm lucky, even finish it early:)! Also still applying for what seems like THOUSANDS of jobs. From customer services to receptionists, to coordinators, to whatever. Endless. Got call from customer services recruiter in Edinburgh today, but she seemed to think that a 3 week delay (because I'm still studying) was too long... Sigh! Surely three weeks is very short?? Also got an e-mail from one is Glasgow asking whether I had knowledge of computer hardware and software (!!). Didn't say anything about that in the job description (as I obviously would not have applied if that was the case!). E-mailed back that I only have a basic IT-certificate (and even that is stretching it as most of you will know;)).
Explore Learning got back to me: they are willing to pay up to £100 in travel expenses, and if I go to, if my interview goes well, a later Assessment day (they have one every month), then I can book a plane early and that might then cover most of the cost.
Derek's interview in Cambridge (I won't tell you too much, as he will want to tell you himself!) went really well it seems. The company said that if he gets through he would (only) study in Livingston for 6 months, and then move down, while going back up for some 2 week study periods. I really want to be happy for him if he does get through, but secretly (or not that secretly) I still hope he will stay in Scotland...
I had a look at the Explore website, and quite a few of their centres are in commuting distance of Cambridge, so that would not be too bad. Only thing is that I really don't want to move down south! It's just so bloody difficult ... dammit:(! I just wish I knew where I stood...
Anyway. Still really more stressed than I thought then... I should not complain! This is an exciting time;)! Wish I could enjoy it as Derek does.
Hope you're all happy, healthy and RELAXED!
Love,
Friday, September 09, 2005
Interview&stress
Dear all,
My interview yesterday went fairly well, and I have a 'real' interview next Wednesday at the Explore Learning Centre in Edinburgh. Great you might say? Well, it is. But there are a few misgivings I have.
One: They don't pay for travel expenses... Traveling to Edinburgh obviously isn't a problem, but if I get through to the next round (I might not of course!) I will need to travel all the way to Surrey and that would cost a fortune. I've e-mailed them, as they say you can ask if you have any problems, and hope they do pay at least some of my costs.
Two: The next round, this is if I get through, is on Monday the 19th... I am way way way too busy to go all the way to Surrey then! I hope I can arrange a different date.
Three: They only have vacancies in England... As you know I really don't want to move. Derek will also be in Livingston for the next year, so that makes me all the more resolved not to move (eventhough he does have an inteview in Cambridge on Monday).
I guess I just need to think about what I really want and wait and see how I like this Explore Learning centre. I am still hopefull I might hear from Stirling University, and I am also applying for two jobs in housing associations that look like the kind of jobs I would enjoy (a combination of helping people and organising).
I was so so stressed yesterday. It was just all tumbling down on me. All this job searching, and Derek's searching, while trying to finish my dissertation was all proving a bit too much for me. Thankfully Derek was as sweet and understanding as always and he has the ability to make me see sense and calm down a bit:). Feeling a lot better today, even though the recruitment agencies I called have not Dutch customer services jobs currently on offer...
I'm going home now to write. Tonight I am gong out to dinner with Derek and the family, as it's his dad's birthday today:). Looking forward to a quiet weekend with Derek:).
Love,
My interview yesterday went fairly well, and I have a 'real' interview next Wednesday at the Explore Learning Centre in Edinburgh. Great you might say? Well, it is. But there are a few misgivings I have.
One: They don't pay for travel expenses... Traveling to Edinburgh obviously isn't a problem, but if I get through to the next round (I might not of course!) I will need to travel all the way to Surrey and that would cost a fortune. I've e-mailed them, as they say you can ask if you have any problems, and hope they do pay at least some of my costs.
Two: The next round, this is if I get through, is on Monday the 19th... I am way way way too busy to go all the way to Surrey then! I hope I can arrange a different date.
Three: They only have vacancies in England... As you know I really don't want to move. Derek will also be in Livingston for the next year, so that makes me all the more resolved not to move (eventhough he does have an inteview in Cambridge on Monday).
I guess I just need to think about what I really want and wait and see how I like this Explore Learning centre. I am still hopefull I might hear from Stirling University, and I am also applying for two jobs in housing associations that look like the kind of jobs I would enjoy (a combination of helping people and organising).
I was so so stressed yesterday. It was just all tumbling down on me. All this job searching, and Derek's searching, while trying to finish my dissertation was all proving a bit too much for me. Thankfully Derek was as sweet and understanding as always and he has the ability to make me see sense and calm down a bit:). Feeling a lot better today, even though the recruitment agencies I called have not Dutch customer services jobs currently on offer...
I'm going home now to write. Tonight I am gong out to dinner with Derek and the family, as it's his dad's birthday today:). Looking forward to a quiet weekend with Derek:).
Love,
Monday, September 05, 2005
Where to start...
Dear all,
I've just come back from a fabulous two week holiday. Do read Derek's rendition of the first week on http://www.mrsmond.blogspot.com. It was so nice to show Derek all these lovely places that I used to go to when I was wee. The highlight was definitely our walk to Loch Tearnait. Lovely lovely.
After we put Derek on the bus mum and me then went to Caithness for one night, on our way to the Orkneys. The next day we took the ferry to St. Margaret's Hope on the Orkney mainland (which I would call an island too, but hey). Our B&B (&D as we also had dinner) there was great! Lovely views from the living room, big bright rooms, my own room with en-suite. Ann, who runs it, was lovely too and the other guest was a very friendly old minister who we chatted to every morning and evening (and who shared his whisky with me:)!!!).
I don't know where to start. We had such a lovely four days up there. Some rain, but also lots and lots of sunshine. The Orkneys are fairly flat with lots of farmland and quite a lot of wee villages. Lots of cows and sheep too. Really much cuter than I thought it would be;). The cliffs are spectacular though. We walked to "The Castle of Yesnaby" which is a massive column of rock sticking out the sea at the cliff side. It was so amazing. We also went to see some, if not most, of the many archeological sites they have. Circles of stading stones, villages and tombs that are 2-5000 years old! Very very impressive. The main towns of Stromness and Kirkwall were also very nice to go and see. And Orkney is paradise for jewelry lovers like me, because they have so many gold and silver smiths. Mum bought me beautiful earrings for my birthday:). I am already saving up for the matching necklace! On the way back we stayed the night in a haunted castle/youth hostel in Culrain, Sutherland. The journey to it was so great. Sutherland is so empty and so beautiful, especially when the heather is flowering and the sun shining. After that we drove via Ullapool (wow! gorgeous!) to Dunblane where we stayed for our last night, and mum's birthday. Unfortunately the B&B was not great... Bit sad, especially as it was mum's birthday... Thankfully the Stirling Arms in Dunblane did a lovely dinner. The whole holiday was really special and I had such a great time:)!
In the meantime the job hunt has been going exceptionally well:)! I have a phone interview with Explore Learning on Thursday (do keep your fingers crossed for me!) and a recruiter I e-mailed got back to me and I'll hopefully have an interview for a customer services job (with a large opticians or something in the city centre:)!) soon! I am also applying for the position of Alumni Relations & Development Manager at Sterling University. All sound pretty promising really:)! I'll keep you posted of course.
I've really got to get back to my dissertation now!
Lots of love,
I've just come back from a fabulous two week holiday. Do read Derek's rendition of the first week on http://www.mrsmond.blogspot.com. It was so nice to show Derek all these lovely places that I used to go to when I was wee. The highlight was definitely our walk to Loch Tearnait. Lovely lovely.
After we put Derek on the bus mum and me then went to Caithness for one night, on our way to the Orkneys. The next day we took the ferry to St. Margaret's Hope on the Orkney mainland (which I would call an island too, but hey). Our B&B (&D as we also had dinner) there was great! Lovely views from the living room, big bright rooms, my own room with en-suite. Ann, who runs it, was lovely too and the other guest was a very friendly old minister who we chatted to every morning and evening (and who shared his whisky with me:)!!!).
I don't know where to start. We had such a lovely four days up there. Some rain, but also lots and lots of sunshine. The Orkneys are fairly flat with lots of farmland and quite a lot of wee villages. Lots of cows and sheep too. Really much cuter than I thought it would be;). The cliffs are spectacular though. We walked to "The Castle of Yesnaby" which is a massive column of rock sticking out the sea at the cliff side. It was so amazing. We also went to see some, if not most, of the many archeological sites they have. Circles of stading stones, villages and tombs that are 2-5000 years old! Very very impressive. The main towns of Stromness and Kirkwall were also very nice to go and see. And Orkney is paradise for jewelry lovers like me, because they have so many gold and silver smiths. Mum bought me beautiful earrings for my birthday:). I am already saving up for the matching necklace! On the way back we stayed the night in a haunted castle/youth hostel in Culrain, Sutherland. The journey to it was so great. Sutherland is so empty and so beautiful, especially when the heather is flowering and the sun shining. After that we drove via Ullapool (wow! gorgeous!) to Dunblane where we stayed for our last night, and mum's birthday. Unfortunately the B&B was not great... Bit sad, especially as it was mum's birthday... Thankfully the Stirling Arms in Dunblane did a lovely dinner. The whole holiday was really special and I had such a great time:)!
In the meantime the job hunt has been going exceptionally well:)! I have a phone interview with Explore Learning on Thursday (do keep your fingers crossed for me!) and a recruiter I e-mailed got back to me and I'll hopefully have an interview for a customer services job (with a large opticians or something in the city centre:)!) soon! I am also applying for the position of Alumni Relations & Development Manager at Sterling University. All sound pretty promising really:)! I'll keep you posted of course.
I've really got to get back to my dissertation now!
Lots of love,
Wednesday, August 17, 2005
More exciting news&also more worries (updated version)
Dear all,
Yesterday I had another interview with a recruitment company. This time HR Consultancy (what a creative name eh;)?) . It went really well. As was to be expected they could really get me a job right away, but obviously I am still writing away. The job I might be able to get is with Honeywell in Motherwell. I would be business to business after-sales, so that would be ok. Would make 15-16,000, which is not too bad either really. Only problem is getting there by public transport. Am going to find out whether that is possible, and if it is viable HR will put me forward for the position. Fingers crossed!
I checked just there, and yes, it would take me 1hr10mins(!!!) to get there, when it would take about 30mins by car!!! Christ (excuse my language). As Derek said: I should not restrict myself too much, so putting up with it till my position changes is the best option. I will see what other recruiters offer me though, and pick the best option money and location wise.
I also sent my CV and cover letter etc. to a company called Explore Learning. They are looking for graduates with an interest in education and management to work for them as Assistant Directors to help set up new learning centres. There is one in Edinburgh, but there is not one in Glasgow. It is for children between 5 and 14 and they give them tutoring in English and Maths. The role would involve running and marketing the centre, as well as actually tutoring the children in the afternoon. It sounds like a great job for me, as it combines two of my favourite jobs, teaching and organising. They would pay about 18,000, which is great, and the mobility in the company is high, so if you are good you will move up quickly. The only problem is that my Maths is very bad, but I should be able to keep up with 5-14 year-olds eh;)? I am really excited about applying for a 'real' job that I would actually love to do. I really hope to hear from them.
Derek's searching is going well too I think. His interview at the Institute went really well; he is on the short-list! If they find him a company that will take him on he will become a Doctor! Hope they do, because it really would be a great opportunity to do something he really loves. He also got head-hunted from Monster, so will apply for another job in Aberdeen. So many options!
Only problems on the horizon are council-tax and the lack of a driving license. I really need to find out how much I am going to have to pay next year, to find out whether I can afford to live with Meena... I mean on 12-17,000 I am not really going to be able to pay like £100 on top of my rent. Or, if I do I would not have very much more to spend than I have now! I love my flat so much though... I need to really think whether it's worth the money. I think I am also going to have to get my driving license...:(. I don't particularly want to, but if I want to increase the chance of finding a job I might have to. I can't imagine what I'll feel like if the only reason for not getting the a particular job would be that I can't drive!
Dissertation is progressing well:). Chapter is finished!!! Really looking forward to going on holiday now and showing Derek where we always used to go on holiday. Also can't wait to see the Orkneys. I am tempted though to take work with me on holiday...thinking about it...
Should go home now and have some dinner and then relax!!!! Tomorrow it's packing, some work, dinner with Fi and Derek, and early bed, as bus to Oban leaves at 8.20AM.
Hope you're all well&happy!
Love,
Yesterday I had another interview with a recruitment company. This time HR Consultancy (what a creative name eh;)?) . It went really well. As was to be expected they could really get me a job right away, but obviously I am still writing away. The job I might be able to get is with Honeywell in Motherwell. I would be business to business after-sales, so that would be ok. Would make 15-16,000, which is not too bad either really. Only problem is getting there by public transport. Am going to find out whether that is possible, and if it is viable HR will put me forward for the position. Fingers crossed!
I checked just there, and yes, it would take me 1hr10mins(!!!) to get there, when it would take about 30mins by car!!! Christ (excuse my language). As Derek said: I should not restrict myself too much, so putting up with it till my position changes is the best option. I will see what other recruiters offer me though, and pick the best option money and location wise.
I also sent my CV and cover letter etc. to a company called Explore Learning. They are looking for graduates with an interest in education and management to work for them as Assistant Directors to help set up new learning centres. There is one in Edinburgh, but there is not one in Glasgow. It is for children between 5 and 14 and they give them tutoring in English and Maths. The role would involve running and marketing the centre, as well as actually tutoring the children in the afternoon. It sounds like a great job for me, as it combines two of my favourite jobs, teaching and organising. They would pay about 18,000, which is great, and the mobility in the company is high, so if you are good you will move up quickly. The only problem is that my Maths is very bad, but I should be able to keep up with 5-14 year-olds eh;)? I am really excited about applying for a 'real' job that I would actually love to do. I really hope to hear from them.
Derek's searching is going well too I think. His interview at the Institute went really well; he is on the short-list! If they find him a company that will take him on he will become a Doctor! Hope they do, because it really would be a great opportunity to do something he really loves. He also got head-hunted from Monster, so will apply for another job in Aberdeen. So many options!
Only problems on the horizon are council-tax and the lack of a driving license. I really need to find out how much I am going to have to pay next year, to find out whether I can afford to live with Meena... I mean on 12-17,000 I am not really going to be able to pay like £100 on top of my rent. Or, if I do I would not have very much more to spend than I have now! I love my flat so much though... I need to really think whether it's worth the money. I think I am also going to have to get my driving license...:(. I don't particularly want to, but if I want to increase the chance of finding a job I might have to. I can't imagine what I'll feel like if the only reason for not getting the a particular job would be that I can't drive!
Dissertation is progressing well:). Chapter is finished!!! Really looking forward to going on holiday now and showing Derek where we always used to go on holiday. Also can't wait to see the Orkneys. I am tempted though to take work with me on holiday...thinking about it...
Should go home now and have some dinner and then relax!!!! Tomorrow it's packing, some work, dinner with Fi and Derek, and early bed, as bus to Oban leaves at 8.20AM.
Hope you're all well&happy!
Love,
Wednesday, August 03, 2005
Gooood news!
Dear all,
Meena got into Law and Derek has an interview at the ISLS (Institute of System Level Engineering)!!!! YEAH:)! Let's hope and pray he gets in. I think he has the right profile (although I might be slightly biased;)), and he really wants it, so they should be smart and let him in.
I'm good too. Hope to have next chapter finished in 2,5 weeks time, before I go on holiday. Still reading the now though...
Hope you're all well!
Love,
Meena got into Law and Derek has an interview at the ISLS (Institute of System Level Engineering)!!!! YEAH:)! Let's hope and pray he gets in. I think he has the right profile (although I might be slightly biased;)), and he really wants it, so they should be smart and let him in.
I'm good too. Hope to have next chapter finished in 2,5 weeks time, before I go on holiday. Still reading the now though...
Hope you're all well!
Love,
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